Currently Browsing Posts Tagged Customer Service

A Charter Communication Mishap

In the process of moving, I’ve had to turn off utilities from the apartment and turn them on at the new house. For the most part, it’s been pain free. However, with our internet/cable service, I had to set it up as a transfer because I can’t afford to have a gap in service (unless it’s over a weekend). I called Charter to schedule my transfer to occur this past Tuesday, and thought everything was set to go. I was wrong. Continue reading…

Apple, You’re Too Good to Me

I had ordered a replacement Mighty Mouse last year to replace the one that came with my 2006 iMac C2D. Over the last few months the middle mouse button hasn’t been working, which is really odd considering that the scroll ball was still fine. I called Apple a couple of months ago to see if they would be able to do a ship-and-replace on the mouse, but sadly were unable to do that since the mouse was purchased separately from a computer (apparently, that is an Apple Care service). Continue reading…

Once Again, Thank You Apple

New Apple In-Ear HeadphonesYesterday at 4:45 PM, I called Apple to get a replacement set of headphones (my right earbud was going in and out). In 10–15 minutes, I had spoken with a service representative, explained my problem, gave my shipping information, and was off the phone. From there, I expected to see my new replacement headphones within a few days. More on the story after the jump.
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